At Image Lights, we understand that sometimes you may need to return or exchange a product. We are happy to offer returns or exchanges for products that are unopened and in their original packaging within 30 days of purchase, with a 15% restocking fee.
If you have opened the product and there is a warranty issue, we offer in-store credit for the value of the product, or a full replacement if there is a valid warranty claim. This credit can be used towards the purchase of another product.
We do not offer refunds on products that have been opened or used. If you have any issues with the performance of a product, please don’t hesitate to reach out to us and we will do our best to assist you.
If you would like to return or exchange a product, please contact us at jonah@imagelights.ca with your order number and the reason for the return. Our team will assist you in arranging the return or exchange.
Thank you for choosing Image Lights.
